Frequently Asked Questions
Can’t find what you’re looking for? Contact our team.
Which areas do you deliver to?
We deliver nationwide across all nine provinces of South Africa, including major metros and outlying regions.
How long does delivery take?
In-stock items typically arrive within 5–10 business days. Large or custom-built units, like luxury restroom trailers, can take 2–6 weeks. See our Shipping Policy for full details.
What payment methods do you accept?
We accept card payments, EFT, and select financing options for larger equipment purchases.
Is free delivery available?
Yes — delivery is currently free on every order, nationwide, with no minimum order value.
Can I return an item if I change my mind?
Yes, under South Africa's Consumer Protection Act you can cancel within 7 business days of delivery if the item is unused and in its original condition. Custom-built units and used equipment sold as-is are excluded. See our Return Policy for details.
What if my item arrives damaged or faulty?
Contact us within 48 hours of delivery and we'll arrange a free collection, repair, replacement, or refund at no cost to you.
Do you sell new and used equipment?
Both — each listing states whether the item is new or used, along with its condition and specifications, in the product description.
How do I track my order?
Once your order ships, we'll email you tracking details or a courier contact number.
Are you a registered business?
Yes. Prosource Equipments is a registered South African business (CIPC 2022/114304/05, VAT 9910332197), based in Kimdustria, Kimberley, Northern Cape.
How do I contact you?
Email sales@prosourceequipments.co.za, WhatsApp +27 68 411 1843, or use the contact form — our team is available Mon–Sat, 8AM–5PM.
How quickly do you respond to enquiries?
We aim to reply during business hours (Mon–Sat, 8AM–5PM), usually within one business day.
Do custom-built units require a deposit?
Yes — custom-built or made-to-order units, such as bespoke luxury restroom trailers, may require a deposit upfront before fabrication begins. We'll confirm this with you before you pay.
Can I cancel my order before it's dispatched?
Contact us as soon as possible. If your order hasn't been dispatched yet, we can usually cancel or amend it; once it has shipped, our standard Return Policy applies instead.
Is my payment secure?
Yes — payments are processed through PayFast, a licensed South African payment gateway. We never see or store your card details.
Do you offer a warranty on products?
We don't issue a separate manufacturer-style warranty, but every item is inspected before dispatch, and faulty, damaged, or incorrect items are covered under our Return Policy. See our Warranty page for full details.
What happens if I receive the wrong item?
Contact us within 48 hours of delivery. We'll collect the incorrect item free of charge and send the correct one, or refund you in full — your choice.
Do you deliver outside South Africa?
Not currently — we deliver nationwide within South Africa's nine provinces only.