Privacy Policy
Last updated: 26 July 2026
Prosource Equipments respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
Information We Collect
- Contact details: name, email, phone number, delivery address
- Order details: items purchased, order value, payment method (processed securely by our payment partner)
- Technical data: IP address, browser type, and site usage via cookies (see our Cookie Policy)
How We Use Your Information
- To process and deliver your order
- To communicate about your order, quotes, or support queries
- To improve our website and product range
- To send marketing communications, only where you have opted in
- To meet legal, tax, and accounting obligations
Sharing Your Information
We share information only with trusted third parties necessary to fulfil your order: payment processors, couriers/freight partners, and IT service providers. We do not sell your personal information.
Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal record-keeping requirements
- Object to direct marketing at any time
- Lodge a complaint with the Information Regulator of South Africa
Data Retention
We retain order and account information for as long as needed to fulfil orders and meet our legal and tax obligations, after which it is securely deleted or anonymised.
Security
We use SSL encryption and industry-standard safeguards to protect your information. Payment details are processed by our PCI-compliant payment provider and are never stored on our servers.
Contact / Information Officer
For privacy queries or to exercise your rights under POPIA, contact our Information Officer at sales@prosourceequipments.co.za or WhatsApp +27 68 411 1843. Prosource Equipments, 10 Cabinet St, Kimdustria, Kimberley, 8301, South Africa (CIPC Reg No: 2022/114304/05).