Refund Policy

This policy explains how refunds are calculated, processed, and paid once a return has been approved under our Return Policy.

Refund Method

Approved refunds are issued to your original payment method (card, EFT, or financing provider). We are unable to refund to a different account or via cash.

Processing Time

• Inspection of returned item: up to 5 business days from receipt
• Refund issued: 3–5 business days after approval
• Funds reflecting in your account: 2–7 business days, depending on your bank

What’s Refunded

The full item price is refunded for eligible returns. Original delivery fees are refunded only if the return is due to our error, a faulty item, or an incorrect shipment. Return collection costs for large trailers/equipment may be deducted where the return is a change of mind rather than a fault.

Deposits & Custom Orders

Deposits paid on custom-built or made-to-order units are non-refundable once fabrication has started, as outlined at the time of order.

Late or Missing Refunds

If it has been longer than 10 business days since your return was approved and you have not received your refund, please check with your bank first, then contact us at sales@prosourceequipments.co.za.